Shipping Policy

Shipping Policy main image Shipping Policy image

SHIPPING GUIDE

Orders are generally dispatched from our warehouses (Sydney or Melbourne) in 2 to 3 Business Days after full payment is received.

Comfortous is working mainly with 3 couriers to provide the best delivery option for you with the most reasonable price and quickest service. 

 

COST OF SHIPPING

We offer Free Shipping anywhere in Australia. We do not ship outside of Australia

 

SECURE PAYMENT BY PAYPAL

We offer secure payment by Paypal

 

UNDELIVERABLE PACKAGES

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

 

INACCURATE ADDRESS

Most of the time, the parcel is undelivered because of an incorrect address is given. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if the parcel is resent to you. Depending on the case, the customer might need to take responsibility for the cost. 

 

UNSUCCESSFUL DELIVERY ATTEMPT

If no one is home when your order arrives and it is being delivered by Australia Post, a notification will be left in your mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway and Allied Express, notifications will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.

 

REJECTED BY RECEIVER

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be resent.

If you do not receive your item within 10 business days, please contact our customer service representative.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.